solution

Expedia wanted to enhance hotel recommendations by delivering highly personalised suggestions with a strong focus on driving conversions. Building on our previous work, where we developed a chatbot to surface personalised travel videos, we adapted and refined the solution to be hotel-centric. We crafted an experience that intelligently recommended accommodations tailored to individual preferences. This approach not only streamlined the booking journey but also increased engagement and conversion rates, offering users a more relevant and seamless way to find their perfect stay.